RETURN POLICY

WARRANTY AND RETURN MERCHANDISE AUTHORIZATION PLEASE READ THE FOLLOWING BEFORE PLACING AN ORDER!

Risk Free Purchasing

Full refund guaranteed when you return within 10 days, in the original conditions.

Warranty Terms

Accessories are not covered under warranty. They are sold as is. GoGSS's warranty is extended only to the original purchaser. The warranty only covers defects in materials or workmanship by the manufacturer and does not cover damages resulting from normal usage or the user's negligence. Water damage will not be covered by our warranty.

We do not accept any Return or Exchange on following Items: All Clearance Items. Exchange or return will not be accepted unless pre-authorize by our RMA department. Request for Return Merchandise Authorization (RMA) number must be made with in 3 business days from receipt of order.

We must receive return merchandise within 7 business days after RMA Number has been issued. Return freight charges are prepaid by customer. Collect shipments will be refused.

Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original hairnet, labels and tags still attached and undamaged. Items altered in any way will not be accepted. Do not mark, tape or attach anything which may cause damage to the original packaging box. Damaged packaging box will not be accepted for return.

All exchanges must be received by GoGSS within 30 days of the purchase invoice date. Accessories cannot be exchanged or returned. GoGSS will not provide a refund - only store credit is allowed. GoGSS will only provide an exchange for a product that (1) is in its original condition, (2) contains all accompanying parts, and (3) is unopened in its original package. GoGSS will charge a 30.0% restocking fee for all returned items.

Requests for product repair or replacement will be processed in approximately 2 to 3 days upon GoGSS's receipt of the product. There are no advanced replacements. The repaired or replaced product will be returned to the purchaser by GoGSS by UPS ground only with no exceptions. Please ensure that the return address is deliverable by UPS (P.O. Box return addresses will not be accepted). In the event the customer's product (delivered via UPS, Fed Ex, DHL, or USPS) is returned or refused by GoGSS, the customer is responsible for all shipping and handling charges without any exceptions. This also applies to all verbal and written orders. Shipping and Handling charges are non-refundable.

Return Merchandise Authorization ("RMA")

In the event that you wish to exchange or return your purchase, please thoroughly read the following. You must adhere to the policy below, or your request for exchange or return will be denied. In order to have your merchandise repaired or replaced under warranty, you must fill out a RMA Request form (Click HERE to download) and fax it to your nearest branch then, contact GoGSS's RMA department and obtain an RMA number.